Shipping policy

Shipping Policy

At Giraffe Play, we want your order to arrive safely and as quickly as possible so your family can start playing sooner.

Order Processing

Orders are processed within [1–3 business days] after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking details, if available.

Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

Estimated delivery time:

3–7 business days

Please note that delivery times are estimates and may be affected by courier delays, holidays, weather conditions, or other circumstances outside our control.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your delivery location and selected shipping method.

We may also offer free shipping promotions from time to time. If free shipping is available, it will be shown clearly at checkout.

Shipping Locations

We currently ship throughout the United States and to many countries worldwide.

International shipping availability depends on the destination country and the services available to that location. If your country is not available at checkout, please contact us and we will do our best to assist you with your order.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. Giraffe Games is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the address before the order is shipped.

Lost or Delayed Packages

If your order appears delayed or lost in transit, please contact us at amzstasz@gmail.com with your order number. We will review the issue and assist you with the next steps.

Damaged Items During Shipping

If your item arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can help resolve the issue.

Contact Us

For any shipping questions, please contact us at:

Email: amzstasz@gmail.com
Store: Giraffe Games